We were able to get in touch with a live chat representative within minutes. We found Hotspot Shield’s customer support team to be friendly, helpful, and responsive. You can also submit a ticket request through the website. The easiest way to get in touch with customer service is via 24/7 live chat support. The website’s Help Center has many useful resources, including device-specific troubleshooting guides, FAQs, and a searchable Help database. The Hotspot Shield app is simple enough for anyone to use, but the lack of advanced features may make experienced users wish they had more freedom to customize their connection. You can connect to the VPN with a single click or choose from a list of virtual locations. It took us less than a minute to download and install the Hotspot Shield macOS app from the App Store. You will then have the option to upgrade to Hotspot Shield Premium within the app. You can download Hotspot Shield Free without creating an account or choosing a subscription.

The website is easy to navigate, and the native apps are very user-friendly. Pros and consĭownloading and installing Hotspot Shield is a fast and simple process. There is no cryptocurrency option, which will be disappointing for some privacy-conscious users. It’s still a good deal if you’re interested in the additional services, but if you’re solely looking for a VPN, this might be stretching the budget a little. However, the annual rate is a bit pricey compared to other providers that offer steeper discounts for longer terms. The monthly rate is comparable to many top-rated VPN providers for the same term and represents a bargain when you consider the additional three services. The bundle costs $12.99 per month on a monthly basis or $7.99 per month when you pay annually.

Identity Guard: Identity theft protection.

Robo Shield: A spam call blocker (this is replaced by Hiya for users outside the US and Canada).

It now comes as part of a bundle of four services that also includes:

Since moving to Pango, Hotspot Shield’s subscription structure has changed. However, as is the case with many popular VPN companies, having the most customers doesn’t necessarily mean you have the best product. They’ve been in business since 2005 and have grown their user base at a high rate. In this review, we’ll compare HotSpot Shield Elite network encryption, security features and speed against other VPN services.

With over 650 million users, HotSpot Shield VPN (released by AnchorFree) is divided into two products: a free VPN service which is more like a proxy with bandwidth cap and a premium paid VPN named “HotSpot Shield Elite”.

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